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Manager, Creative Services

3 hours, 56 minutes ago
India
Full-time
Senior
Design Lead
Design and User Experience
Generative AI
Apply Now
Firework

Firework

Firework offers a cutting-edge video commerce and livestreaming platform that enables businesses to create shoppable videos and engage customers through interactive digital experiences.

Internet Software & Services
251-1K
Founded 2017
$269M raised
View All Jobs 11

Description

  • Lead Firework’s India-based creative team and own day-to-day creative pod operations.
  • Produce AI-powered video commerce content that combines traditional production craft with generative AI tooling.
  • Serve as a senior creative partner to clients by translating brand objectives into video commerce experiences that drive conversion.
  • Manage projects end to end, including planning, creative direction, AI generation, review, post-production, delivery, and wrap.
  • Join Sales calls and meetings to pitch Creative Services offerings and help grow regional revenue and contract value.
  • Lead kick-offs, status meetings, and internal/client reviews while communicating timelines, action items, and trade-offs.
  • Monitor content performance and use data-driven insights and rapid AI iteration to improve creative outcomes.
  • Stay current on new generative AI models, tools, and techniques and recommend innovations to clients and the team.
  • Partner with global Creative Services, Product, and Engineering teams to shape the AI content roadmap and launch new capabilities.
  • Hire, coach, mentor, and develop creative producers and AI livestream specialists, including performance management and capacity planning.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 7+ years of relevant experience in creative services, content production, or video/digital agency work.
  • Hands-on experience producing AI-generated content using tools such as Sora, Runway, Veo, Pika, Midjourney, ElevenLabs, HeyGen, Synthesia, ChatGPT, or Claude.
  • 3+ years of direct people management experience leading creative or production teams, including hiring, performance management, coaching, and capacity planning.
  • Demonstrated track record of shipping AI-augmented or fully AI-generated video, image, or interactive content at brand-safe quality for enterprise clients.
  • Strong fluency in prompt engineering, model evaluation, and integrating AI tools into production pipelines with human creative talent.
  • Expert-level client management experience with local and global enterprise brands and retailers.
  • Strong creative production knowledge with the ability to give clear, concise direction to internal teams and external partners.
  • Excellent written and verbal English communication; fluency in Hindi or another major Indian language is a plus, along with regional understanding.
  • Working knowledge of brand, IP, rights, and emerging AI-content regulatory considerations such as disclosure, likeness/voice consent, and training-data provenance.
  • Experience leading a collaborative, diverse, and proactive team while balancing multiple priorities.
  • Curious, growth-oriented, and eager to learn.
  • Must be based in India and able to travel to client locations as needed.

Benefits

  • Remote position.
  • Opportunity to work on AI and video commerce innovation at global scale.
  • Work with leading enterprise brands and retailers.
  • Potential for career growth within a fast-moving, innovative company.
  • Inclusive, diverse team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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