Senior Product Designer, Admin Experiences (Remote)

3 hours, 55 minutes ago
Full-time
Senior
Product Management
ezCater

ezCater

ezCater is the leading nationwide marketplace for business catering, offering online ordering, reviews, and top-notch customer service. With a network of 100,000+ restaurants and caterers, ezCater serves over 200 million people, providing reliable cate...

Hotels, Restaurants & Leisure
251-1K
Founded 2007
$421M raised

Description

  • Design end-to-end admin experiences across a complex, multi-product ecosystem so the product feels coherent and scalable.
  • Define and refine problem spaces with Product and Operations partners around clear business and admin outcomes.
  • Help set product roadmap priorities in partnership with Product, Engineering, and Data.
  • Lead discovery with Sales, Account Management, Support, and Research to understand enterprise procurement and program administration needs.
  • Design for multiple personas, including decision-makers, billing leads, program admins, and corporate orderers.
  • Create user flows, wireframes, high-fidelity mockups, and prototypes that raise the bar for interaction, systems, and visual design.
  • Contribute to and advocate for a consistent, scalable, and accessible design system.
  • Use analytics, experimentation, and research to guide iteration, pivots, and foundational UX improvements.
  • Facilitate workshops, critique sessions, and working sessions to align cross-functional teams and drive solutions.
  • Use AI-powered tools to accelerate prototyping and research synthesis and help others adopt them.

Requirements

  • 5+ years of experience as a product designer, user experience designer, interaction designer, or in a similar role, with visual or graphic design experience.
  • Experience designing complex, multi-step journeys, ideally for admin tools, dashboards, or multi-sided marketplaces.
  • A track record of helping teams solve clearly framed problems with measurable outcomes, not just ship tickets.
  • Comfort working closely with non-engineering partners such as Sales, Account Management, and Support.
  • Proficiency with the Figma suite, Claude design, and prototyping tools.
  • Experience designing with and contributing to a robust design system.
  • A portfolio that shows work on complicated, multi-stakeholder problems, discovery through launch and iteration, and customer or business impact.
  • Strong storytelling and communication skills for explaining complex flows and tradeoffs to technical and non-technical partners.
  • Well-developed collaboration and facilitation skills.
  • Ability to travel up to 5 days per quarter for team gatherings and other events, when applicable.
  • Preferred: experience designing for B2B admin personas such as procurement, finance, IT, HR, or account management roles.
  • Preferred: experience in the restaurant, catering, delivery, or gig space.
  • Preferred: experience designing onboarding flows, activation experiences, or product-led growth motions.
  • Preferred: experience with service design, journey mapping, or operational workflows across multiple teams and tools.
  • Preferred: experience in experimentation-heavy environments such as A/B testing and incremental UX improvements guided by data.
  • Preferred: familiarity with Jobs To Be Done, systems thinking, or similar frameworks for complex problem spaces.

Benefits

  • National total target cash compensation of $146,000 - $187,000 annually, including base salary and bonus target.
  • Stock options.
  • 12 paid holidays.
  • Flexible PTO.
  • 401(k) with ezCater match.
  • Health, dental, and FSA coverage.
  • Long-term disability insurance.
  • Mental health and family planning resources.
  • Remote-hybrid work from the Boston office, from home, or a mix of both.

Interested in this position?

Apply directly on the company website

Apply Now

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