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Travel Agent (Amadeus)

2 months, 4 weeks ago
Spain
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Exoticca

Exoticca

Exoticca is an online travel agency that offers the best value vacation packages with airfare, hotels, tours, and transfers. Their trips are partially or fully guided and crafted by travel experts, providing personalized itineraries to exotic destinati...

Consumer Services
251-1K
Founded 2013
$97M raised
View All Jobs 7

Description

  • Handle travel operations tasks related to flight changes, cancellation requests, and refund processing.
  • Manage, escalate, and follow up on GDS issues and cases.
  • Deal with negotiated rates and advanced refunds in GDS.
  • Work directly with land suppliers on pre-booking and post-booking requests.
  • Support customers in destination with emergency issues through multiple contact channels.
  • Coordinate with internal travel operations teams to resolve daily operational requests.

Requirements

  • Fluent communication in English; French or Spanish is an advantage.
  • Strong knowledge of Amadeus Flights / GDS.
  • Proven experience dealing with negotiated fares and commissions in GDS.
  • Ability to plan, multitask, and manage time effectively.
  • High flexibility to work rotating schedules, including evenings, weekends, and holidays.
  • Based in Spain.
  • Minimum 2 years of experience in customer support in the travel industry, preferably including flights.
  • Proven record of working in fast-growing environments.
  • Adaptable, problem-solving, and fast-learning attitude.

Benefits

  • Competitive compensation package based on job responsibilities and experience.
  • Flexible compensation for diet, transportation, and private health insurance through Cobee.
  • Remote work model within Spain.
  • Permanent contract from the start.
  • Travel packages at reduced prices.
  • Referral bonus for bringing new talent to the company.
  • Unlimited coffee, team lunches, English lessons, and bi-annual company parties.

Interested in this position?

Apply directly on the company website

Apply Now

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