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Field Service Technician - Sat-Tues - 10am-8pm (Boston, MA)

12 hours, 41 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Apply Now
Evolv

Evolv

Evolv is a full-service website design company based in Asheville, NC, with over 12 years of experience. Specializing in small business website design, e-newsletters, and consulting, Evolv offers affordable and professional solutions to help businesses...

Internet Software & Services
11-50
Founded 1998
View All Jobs 2

Description

  • Support customer rollouts by performing product demos, installations, maintenance, upgrades, and repairs on field units.
  • Troubleshoot hardware and software issues using diagnostic tools, wiring diagrams, and schematics.
  • Build and maintain strong customer relationships while assessing needs and resolving questions or concerns.
  • Perform onsite break/fix work and preventative maintenance at customer locations and strategic venues.
  • Document service activity in reports and complete required administrative tasks such as expenses, work orders, and RMAs.
  • Coordinate with teammates, sales executives, customer success managers, operations, engineering, and management.
  • Train customer employees, security staff, new personnel, and third-party service providers on product use and operation.
  • Manage time effectively to complete assigned work orders and respond to customer needs across varied schedules.
  • Lead special event support activities at large venues such as sports stadiums.
  • Learn and use internal systems and processes for inventory management, invoicing, and scheduling.

Requirements

  • Experience or ability to learn technical training on products, tools, equipment, and field software.
  • Understanding of hardware and software components of technical products.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • Experience installing, maintaining, repairing, and upgrading equipment.
  • Excellent verbal and written communication skills.
  • Ability to build long-lasting client relationships and provide strong customer service.
  • Ability to complete administrative work such as expenses, work orders, and RMAs.
  • Willingness to work nights, weekends, and holidays as needed.
  • Willingness to travel frequently, up to 50%–80% of the time, with approximately 75%–85% regional travel for this role.
  • Values alignment with doing the right thing, putting people first, owning it, winning together, and staying bold and curious.

Benefits

  • Base salary of $30–$40 per hour plus bonus, equity, and benefits.
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA).
  • 401(k) plan with 2% company match.
  • Flexible Paid Time Off (PTO) with manager approval and business needs in mind.
  • Quarterly stipend for perks and benefits that matter most to you.
  • Tuition reimbursement for ongoing learning and development.
  • Subscription to Calm.

Interested in this position?

Apply directly on the company website

Apply Now

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