Enterprise Specialist

2 hours, 36 minutes ago
Full-time
Mid Level
Customer and Technical Support
Envoy Global

Envoy Global

Envoy Global provides a seamless immigration management platform with top-tier legal representation and technology, empowering companies to hire and manage global workforces efficiently.

Professional Services
251-1K
Founded 1998
$27M raised

Description

  • Initiate immigration cases on the Envoy Platform on behalf of clients.
  • Coordinate with new hires and existing employees regarding ongoing cases.
  • Route internal immigration and permanent-residency questions to appropriate subject matter experts.
  • Monitor case progress against start dates and expected timelines.
  • Coordinate documentation with client HR, Talent Acquisition, employees, Envoy customer service teams, and signatories.
  • Coordinate internal approvals for work authorization renewals.
  • Provide regular updates and communications to relevant teams.
  • Handle escalated customer issues and drive timely solutions.

Requirements

  • 2–6 years of experience in a client-facing, customer service, or related client account services role.
  • At least 2 years of employment immigration experience managing a large caseload or multiple priorities.
  • Relevant work experience; a college degree is preferred.
  • Immigration industry experience as a paralegal or in a client-facing role is highly preferred.
  • Experience handling escalated issues.
  • Intermediate proficiency in Microsoft Office Suite.
  • Power BI experience is a plus.

Benefits

  • Fully remote position open to candidates anywhere in the United States.
  • Hourly compensation of $30.00–$33.00.

Interested in this position?

Apply directly on the company website

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