RemoteLeaf Logo
Log in Sign up

Senior Technical Support Engineer

3 months, 1 week ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Generative AI
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 7

Description

  • Provide technical support and troubleshooting through telephone, ticketing systems, and chat for complex and escalated issues.
  • Analyze and resolve software functionality and system performance issues.
  • Own assigned incidents from initial report through resolution, with clear communication and timely updates.
  • Educate customers on software functionality, best practices, and product updates.
  • Identify, document, and escalate software defects, design concerns, and reliability issues to internal teams.
  • Serve as a resource and mentor for junior support engineers.
  • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
  • Maintain accurate records of customer interactions, troubleshooting steps, and resolution paths.
  • Collaborate professionally with internal and external stakeholders in a fast-paced, high-stress environment.
  • Assist with special projects and other assigned duties.

Requirements

  • Associate's degree or equivalent work experience.
  • 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
  • Strong technical, analytical, and problem-solving skills in a multi-platform, high-pressure environment.
  • Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
  • Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
  • Proven ability to mentor and assist junior support engineers.
  • Strong attention to detail and commitment to providing an exceptional customer experience.
  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.
  • Ability to use company-approved GenAI tools, audit AI outputs for accuracy, and protect proprietary and PII data.

Benefits

  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness initiatives, including mental health resources, wellness challenges, employee assistance programs, and access to an onsite gym or gym memberships.
  • Entrata Cares volunteer, charity, and community giving programs.
  • Bi-annual swag drops and employee discounts, including an exclusive cell phone plan and local business partnerships.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Lever

Applications Technician

Lever 251-1K Professional Services

Alliance North America is hiring a remote Applications Technician – Energy Storage to support customer deployment, training, demonstrations, and product improvement for Hybrid Energy Systems across South Central, East Coast, and Mexico territories, with travel up to 75%.

United States Full-time Mid Level Technical Support Engineer
$80k-$90k
3 hours, 13 minutes ago
JumpCloud

Customer Support Engineer, Tier 1 (MacOS and MDM) - India

JumpCloud 251-1K Internet Software & Services

JumpCloud is seeking a remote Customer Support Engineer—Tier 1 to provide technical support for its unified IT management platform and resolve customer issues across support and engineering channels.

India Full-time Junior Technical Support Engineer
CentOS Debian Linux macOS REST API RHEL Ubuntu
3 hours, 13 minutes ago
Rocket.net

Shift Lead Supervisor - WordPress Support

Rocket.net 11-50 IT Services

Rocket.net is hiring a Shift Lead Supervisor to lead assigned shifts for its remote WordPress Support team while providing advanced customer assistance, coaching engineers, and maintaining service quality and platform stability.

United States Full-time Lead Customer Success Manager Technical Support Engineer
Apache CDN Cloudflare DNS Linux MySQL Nginx PHP Redis SSH WAF WordPress
3 hours, 28 minutes ago
Pingwind

Help Desk Support Agent (Mid)

Pingwind 51-250 Internet Software & Services

PingWind is hiring a remote Mid-Level Help Desk Support Agent to provide Tier 2 identity and access management support for the Federal Student Aid office, resolving account access, authentication, and identity recovery issues across PAS and AIMS.

Anywhere Full-time Mid Level Technical Support Engineer
$66k-$92k
Cybersecurity
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers