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Senior Supply Operations Analyst

3 days, 22 hours ago
United States
Full-time
Senior
Operations Analyst
Customer and Technical Support
gRPC REST API SOAP WebSockets
Apply Now
Engine.com

Engine.com

Engine.com offers top-notch engine maintenance services for various industries, ensuring peak performance and client satisfaction.

Machinery
1-10
View All Jobs 10

Description

  • Monitor API connections and supplier integrations to proactively identify issues with data quality, response accuracy, or operational workflows.
  • Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors.
  • Partner with Engineering to QA new supplier integrations and system changes before and after deployment, review API behavior, validate fixes, and surface edge cases.
  • Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution.
  • Lead or participate in incident management, investigate root causes, and document all relevant details (logs, error messages, impacted workflows) in tracking systems.
  • Maintain and update documentation, knowledge bases, and standard operating procedures to support continuous improvement and efficiency.
  • Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements.
  • Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability.

Requirements

  • 3+ years diagnosing and resolving API and third-party integration issues in a production environment.
  • Strong technical skills including data analysis and fluency with APM tooling.
  • Experience with API technologies and protocols such as REST, SOAP, gRPC, webhooks, and websockets.
  • Experience participating in QA/validation workflows with Engineering, including reviewing API behavior, writing reproduction steps, and confirming fix effectiveness.
  • Excellent verbal and written communication skills with the ability to translate technical issues for diverse stakeholders.
  • Customer-oriented and outcomes-driven with the ability to manage competing priorities under pressure.
  • Ability to work collaboratively with external partners and internal teams to resolve complex operational or technical challenges.
  • Bonus: Familiarity with complex supplier ecosystems, inventory or distribution systems, or supplier onboarding in a B2B technology environment.
  • Bonus: Experience creating or improving knowledge bases and process documentation.
  • Bonus: Exposure to automating support processes or incident triage.

Benefits

  • Base pay range: $68,900–$95,000 USD.
  • Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, equity, and/or variable pay (OTE).
  • Hybrid-hub model supporting either in-office or fully remote work and provision of resources to succeed.
  • Full company benefits and perks available (see company culture/benefits page); specific perks may vary by employment type and location.

Interested in this position?

Apply directly on the company website

Apply Now

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