Customer Support Specialist

4 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Duel Sistemas

Duel Sistemas

Duel Sistemas: Innovative software solutions for businesses.

Description

  • Own live chat support five days a week minimum, with coverage outside business hours when needed.
  • Manage social channels and community platforms as a frontline representative of the company.
  • Actively test the site, identify bugs, raise issues, and follow up until they are resolved.
  • Test new features before release and help catch problems early.
  • Handle escalations and edge cases without dropping issues.
  • Manage crisis situations independently and keep users informed.
  • Identify root-cause problems and improve processes rather than only fixing symptoms.
  • Work across support, community, bug reporting, and process improvement as needed.

Requirements

  • Support experience is preferred.
  • Remote experience is a plus.
  • Comfort working in a crypto-related environment.
  • Ability to stay calm under pressure and during hostile user interactions.
  • Strong troubleshooting instincts and attention to detail.
  • Genuine desire to help users rather than simply close tickets.
  • Willingness to take ownership and follow issues through to resolution.
  • Ability to handle a broad, fast-changing workload with minimal hand-holding.

Interested in this position?

Apply directly on the company website

Apply Now

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