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Senior Implementation Associate

3 weeks, 4 days ago
United States
Full-time
Junior
Operations Specialist
Sales and Business Development
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 35

Description

  • Own a rolling portfolio of approximately 65–80 merchants from contract signing through their first 28 days live.
  • Drive outbound merchant engagement to accelerate activation and launch timelines.
  • Meet quarterly attainment goals tied to implementation speed and quality.
  • Develop, test, and refine implementation playbooks for new verticals.
  • Identify process gaps and recommend improvements as the business matures.
  • Partner cross-functionally to remove blockers delaying merchant launches.
  • Manage merchant relationships and implementation progress across a high-volume book of business.

Requirements

  • 1–3 years of experience in Implementation, Customer Success, or Account Management.
  • Track record of meeting quota or attainment-based goals.
  • Comfort with outbound engagement and high call volume.
  • Strong organizational skills for managing a large, rolling portfolio.
  • Ability to work effectively in ambiguous, rapidly changing environments.
  • Bias toward action and willingness to test, learn, and adjust processes.
  • Excellent written and verbal communication skills, especially by phone.
  • Familiarity with POS systems, Open API, or SFTP integrations preferred.
  • Availability for primarily remote work and travel 1–2 times annually for training, offsites, and team-building.

Benefits

  • Base salary of $25.60–$37.60 per hour, with total on-target earnings of $32–$47 per hour including commissions.
  • Sales commission opportunities.
  • 401(k) plan with employer matching.
  • Medical, dental, and vision insurance, plus disability and basic life insurance.
  • 16 weeks of paid parental leave and family-forming assistance.
  • Flexible paid time off, paid sick leave, and 11 paid holidays.
  • Mental health, wellness, and commuter benefits.
  • Structured 30-60-90 day onboarding and opportunities for career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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