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Merchant Onboarding Specialist

2 days, 21 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 122

Description

  • Anticipate customer needs and resolve issues before they arise to maintain seamless experiences.
  • Collaborate with cross-functional teams to identify opportunities for process optimization.
  • Triage customer support issues and assess urgency to assign prioritization.
  • Use internal and external tools to complete standard operating procedures.
  • Proactively contact Customers, Merchants, and Dashers by phone, text, or chat to resolve moderately complex issues.
  • Create documentation for processes that support experiments and initiatives that improve quality.
  • Support new operational processes and pilots.
  • Work across departments within DoorDash for Business to support ongoing operations and new initiatives.

Requirements

  • 2+ years of experience in customer support, operations, or account management.
  • Ability to prioritize multiple tasks effectively.
  • Demonstrated ability to adapt to changing priorities, environments, and challenges while maintaining focus and effectiveness.
  • Strong critical thinking skills and ability to resolve situations when established procedures are insufficient or unavailable.
  • High attention to detail and commitment to accuracy and thoroughness.
  • Comfort working in environments with varying levels of ambiguity.
  • Experience working cross-functionally is preferred.
  • Ability to communicate with customers through phone, text, or chat is preferred.

Benefits

  • Base salary range of $25.20 to $37.10 USD per hour.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Family-forming assistance and a mental health program.
  • Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
  • Wellness benefits and commuter benefits match.

Interested in this position?

Apply directly on the company website

Apply Now

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