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Soporte Técnico IT Junior

6 days, 13 hours ago
Mexico
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Kubernetes Linux SQL
Apply Now
Distro

Distro

DISTRO is a global platform for companies to interview and hire candidates for full-time roles efficiently.

Internet Software & Services
11-50
View All Jobs 37

Description

  • Resolve first-level incidents in software applications.
  • Assist users with access, authentication, and credential issues.
  • Configure user profiles, roles, and permissions.
  • Analyze and document errors and escalate tickets when needed.
  • Provide support for web-based cloud applications and legacy desktop applications.
  • Interact with end customers and internal teams.
  • Support planned installations as part of the service workload.

Requirements

  • 1–2 years of experience in first-level technical support for software applications.
  • Basic knowledge of REST APIs and SQL.
  • Experience with Kubernetes, Linux virtual machines, and web architecture.
  • Technical English level B2 is required.
  • Experience with cloud environments (NP Cloud) and desktop environments (NP Desktop).
  • Knowledge of ITIL processes.
  • Availability to work Monday to Friday, 8:00–13:00 and 14:00–18:00 Spain time.
  • Remote work capability in a full-time role.
  • English B2 is non-negotiable.

Benefits

  • $600–$900 per month compensation.
  • 100% remote work.
  • Monday to Friday schedule with Spain-time business hours.
  • Average workload of around 20 tickets per day plus planned installations.
  • Opportunity to grow and become autonomous in resolving 80% of incidents within the first 6 months.

Interested in this position?

Apply directly on the company website

Apply Now

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