Bilingual (French/English) Back-Office Coordinator

2 months ago
Full-time
Entry Level
Customer and Technical Support
DistantJob - Remote Recruitment Agency

DistantJob - Remote Recruitment Agency

DistantJob is a boutique staffing IT agency that helps companies hire full-time remote developers directly under their management, focusing on finding top international tech talent and promoting company culture for long-term retention.

Internet Software & Services
51-250
Founded 2009

Description

  • Handle inbound calls and emails in both French and English.
  • Provide quotes to prospective clients.
  • Schedule and coordinate crews and dispatch.
  • Process customer payments.
  • Manage rebooking and client follow-up.
  • Track client and job information using Quo and Zoho CRM.
  • Represent the business as the main point of contact for customers.

Requirements

  • Fluent in French and clear, neutral English.
  • Strong customer service instincts with an empathetic, resilient approach.
  • Experience handling incoming phone calls.
  • Comfort working with CRM and phone systems; Quo and Zoho are a plus but not required.
  • Background in customer service, dispatching, or logistics is a plus.
  • Able to think on your feet when dealing with emotionally varied callers.
  • Attitude and communication skills are prioritized over prior logistics experience, as training will be provided.

Benefits

  • Training is provided for the logistics side of the role.
  • Opportunity to join a family-run local business.
  • Work for a company that recycles or donates up to 95% of what it collects.

Interested in this position?

Apply directly on the company website

Apply Now

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