RemoteLeaf Logo
Log in Sign up

Application Support Engineer (GCP & Media Platforms)

5 months, 3 weeks ago
Latin America, United States
Full-time
Mid Level
Cloud Engineer
DevOps and Infrastructure
GCP Go Grafana Kubernetes PagerDuty Prometheus
Apply Now
Devsu

Devsu

Master the Art of Digital Innovation with Devsu Learn to create digital solutions that drive change and growth. Devsu provides the tools and resources you need to master the art of digital innovation. Devsu is a technology agency that provides software...

Internet Software & Services
51-250
Founded 2010
View All Jobs 9

Description

  • Provide L2/L3 production support for critical media applications.
  • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes.
  • Analyze logs, metrics, and traces to identify root causes.
  • Resolve incidents using runbooks and SOPs, escalating when needed.
  • Partner with Engineering and SRE teams and provide clear technical context.
  • Support live streaming pipelines and video transcoding workflows.
  • Diagnose stream ingest failures, transcoder job errors, performance bottlenecks, and issues affecting output quality, latency, and availability.
  • Participate in on-call rotations, including weekend coverage.
  • Document incidents, root cause analyses, and corrective or preventive actions.
  • Continuously improve monitoring, alerting, runbooks, and SOPs.

Requirements

  • Experience in Application Support, Production Support, or Reliability Engineering roles.
  • Hands-on experience with Go, including code reading and debugging.
  • Strong experience with Kubernetes and Google Cloud Platform (GCP).
  • Proven experience supporting live streaming and video transcoding workflows.
  • Experience participating in on-call rotations.
  • Strong analytical and troubleshooting skills.
  • Ability to perform effectively during high-pressure incidents.
  • Experience in media, broadcast, or streaming platforms (preferred).
  • Familiarity with live event operations (preferred).
  • Experience with Grafana, Prometheus, or similar monitoring tools (preferred).
  • Experience with ServiceNow, PagerDuty, or Slack (preferred).
  • Understanding of SRE concepts such as SLIs, SLOs, and error budgets (preferred).

Benefits

  • Stable, long-term contract with opportunities for career growth.
  • Private health insurance.
  • Remote-friendly culture that supports work-life balance.
  • Continuous training, mentorship, and learning programs.
  • Free access to AI training resources and state-of-the-art AI tools.
  • Flexible PTO policy plus paid holiday days.
  • Challenging software projects for clients in the US and LatAm.
  • Collaboration with talented engineers in a diverse international environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Telnyx

Technical Product Support Engineer (Remote): AMER

Telnyx 251-1K Diversified Telecommunication Services

Telnyx is hiring a technically minded customer support specialist to troubleshoot connectivity, communications, API, IoT, and AI product issues while helping build an AI-first, automated support model.

Mexico Argentina Brazil Full-time Mid Level Technical Support Engineer
Bash DNS Git GitHub HTTP JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
3 hours ago
CI&T

[Job-31680] Specialist AWS I Python Developer, Brazil

CI&T 5K-10K Internet Software & Services

A CI&T busca um(a) AWS/Python Developer no Brasil para projetar e modernizar aplicações empresariais na AWS, incorporando arquiteturas serverless, sistemas distribuídos e IA generativa em produção.

Brazil Full-time Mid Level Backend Engineer Cloud Engineer
AWS CI/CD Datadog Docker Generative AI Kubernetes OpenAPI Python Serverless Terraform
3 hours, 15 minutes ago
CAI

GxP Systems and Support Administrator

CAI Construction & Engineering

CAI is seeking a GxP Systems and Support Administrator to manage the lifecycle, compliance, security, and support of regulated quality systems within its integrated IT, Information Security, Digital, and Quality teams.

United States Full-time Mid Level Technical Support Engineer
$130k-$150k
Cybersecurity
3 hours, 30 minutes ago
Capco

Desenvolvedor(a) de Integração AWS - COM INGLÊS - Remoto

Capco 5K-10K Internet Software & Services

A Capco busca um(a) Desenvolvedor(a) de Integração experiente para conectar uma plataforma ETRM a um Data Warehouse corporativo e sistemas downstream, desenvolvendo adaptadores e pipelines de dados em ambientes AWS.

Brazil Full-time Senior Cloud Engineer Data Engineer
AWS CI/CD Python Serverless SQL
3 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers