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Application Support Engineer (GCP & Media Platforms)

4 months ago
Latin America, United States
Full-time
Mid Level
Cloud Engineer
DevOps and Infrastructure
GCP Go Grafana Kubernetes PagerDuty Prometheus
Apply Now
Devsu

Devsu

Master the Art of Digital Innovation with Devsu Learn to create digital solutions that drive change and growth. Devsu provides the tools and resources you need to master the art of digital innovation. Devsu is a technology agency that provides software...

Internet Software & Services
51-250
Founded 2010
View All Jobs 10

Description

  • Provide L2/L3 production support for critical media applications.
  • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes.
  • Analyze logs, metrics, and traces to identify root causes.
  • Resolve incidents using runbooks and SOPs, escalating when needed.
  • Partner with Engineering and SRE teams and provide clear technical context.
  • Support live streaming pipelines and video transcoding workflows.
  • Diagnose stream ingest failures, transcoder job errors, performance bottlenecks, and issues affecting output quality, latency, and availability.
  • Participate in on-call rotations, including weekend coverage.
  • Document incidents, root cause analyses, and corrective or preventive actions.
  • Continuously improve monitoring, alerting, runbooks, and SOPs.

Requirements

  • Experience in Application Support, Production Support, or Reliability Engineering roles.
  • Hands-on experience with Go, including code reading and debugging.
  • Strong experience with Kubernetes and Google Cloud Platform (GCP).
  • Proven experience supporting live streaming and video transcoding workflows.
  • Experience participating in on-call rotations.
  • Strong analytical and troubleshooting skills.
  • Ability to perform effectively during high-pressure incidents.
  • Experience in media, broadcast, or streaming platforms (preferred).
  • Familiarity with live event operations (preferred).
  • Experience with Grafana, Prometheus, or similar monitoring tools (preferred).
  • Experience with ServiceNow, PagerDuty, or Slack (preferred).
  • Understanding of SRE concepts such as SLIs, SLOs, and error budgets (preferred).

Benefits

  • Stable, long-term contract with opportunities for career growth.
  • Private health insurance.
  • Remote-friendly culture that supports work-life balance.
  • Continuous training, mentorship, and learning programs.
  • Free access to AI training resources and state-of-the-art AI tools.
  • Flexible PTO policy plus paid holiday days.
  • Challenging software projects for clients in the US and LatAm.
  • Collaboration with talented engineers in a diverse international environment.

Interested in this position?

Apply directly on the company website

Apply Now

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