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Score Advisor

3 months, 2 weeks ago
United States
Full-time
Senior
Customer Support
Customer and Technical Support
JIRA
Apply Now
DeleteMe

DeleteMe

DeleteMe is a leading personal data removal service that helps individuals protect their online privacy by removing exposed personal information from search engines and data broker sites. With over 35 million pieces of data removed since 2010, DeleteMe...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Manage high-value individual requests from DeleteMe customers.
  • Perform audits of VIP customer information.
  • Investigate websites and document site details and removal methods accurately.
  • Maintain detailed activity logs that track progress and outcomes.
  • Provide regular feedback to Custom Advisor team leads and managers on problem sites and internal tooling improvements.
  • Assist with ad hoc data removal requests as needed.
  • Create step-by-step DIY guides when customer interaction is necessary.

Requirements

  • 5+ years of experience in operations or customer service.
  • 3+ years of experience in incident management or rapid-response customer service.
  • Experience working in a high-growth company or fast-paced environment.
  • Demonstrated experience developing and improving operational processes.
  • History of delivering large, impactful projects.
  • Experience working with global teams.
  • Experience collaborating with Product and Engineering teams.
  • Willingness to travel internationally as needed.
  • Proficiency with G Suite, Slack, and Jira.

Benefits

  • Comprehensive health benefits.
  • Flexible work schedule.
  • Generous 401(k) matching.
  • Paid time off.
  • 12 company-paid holidays.
  • Childcare expense reimbursement.
  • Gym membership reimbursement.
  • Birthday time off.
  • Hourly compensation of $20 to $25, based on experience and interview performance.

Interested in this position?

Apply directly on the company website

Apply Now

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