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Release Readiness Engineer / Technical Writer

3 weeks, 2 days ago
United States
Full-time
Mid Level
Technical Writer
Technical Writing and Documentation
AWS Azure CI/CD DevSecOps GCP Git GitOps Helm Kubernetes Pulumi Terraform
Apply Now
DefenseUnicorns

DefenseUnicorns

DefenseUnicorns specializes in providing continuous software delivery solutions tailored for national security missions, focusing on simplifying and securing the development and deployment of software and AI technologies for government operations.

Internet Software & Services
51-250
Founded 2021
$1M raised
View All Jobs 16

Description

  • Plan, author, and maintain installation guides, administrator and operator guides, troubleshooting runbooks, and release notes aligned to product releases and operational needs.
  • Create and maintain Warfighter-focused end-user guides.
  • Develop step-by-step installation and deployment documentation, including prerequisites, expected outputs, verification steps, and safe rollback guidance.
  • Document administration and day-2 operational workflows such as upgrades, configuration changes, health checks, resource considerations, and failure modes.
  • Build troubleshooting-by-symptom runbooks with diagnosis steps, likely causes, resolution paths, and prevention guidance.
  • Aid development of training modules and job aids for different user personas.
  • Work in a Git-based documentation workflow using issues, pull requests, reviews, templates, and issue tracking.
  • Organize technical documentation to improve information architecture, navigation, and discoverability while avoiding duplication across products.
  • Collaborate with Product, Engineering, and Delivery to translate technical design and implementation details into validated customer guidance.

Requirements

  • 4+ years of experience writing technical documentation for software platforms.
  • Experience producing installation guides, administrator/operator manuals, troubleshooting guides, and runbooks.
  • Ability to interpret design documents and technical specifications and turn them into clear guidance.
  • Experience in airgapped, disconnected, limited-connectivity, regulated, or government environments is preferred.
  • Strong collaboration skills with engineering and delivery teams.
  • Proficiency with Git-based documentation workflows.
  • Experience with Markdown, static-site documentation frameworks, review cycles, and issue tracking.
  • Background in DevSecOps, infrastructure, or Kubernetes-adjacent systems is strongly preferred.
  • Willingness to travel 4-12 times per year.
  • U.S. citizenship is required.

Benefits

  • Salary range of $123,250 to $166,750 USD for remote U.S. candidates.
  • Medical, dental, and vision coverage with premiums 100% company paid.
  • Health Savings Account, life insurance, and disability insurance.
  • 401(k) retirement plan and company stock options.
  • Home office budget.
  • Flexible Time Off plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s.
  • Paid parental leave.
  • Reimbursement for approved trainings and subscriptions, plus conference travel, lodging, and fees.

Interested in this position?

Apply directly on the company website

Apply Now

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