Junior Customer Onboarding Specialist

4 hours, 35 minutes ago
Full-time
Junior
Customer and Technical Support
Decentralized Masters

Decentralized Masters

Decentralized Masters provides institutional-grade training, private mentorship, and daily education to empower investors in mastering decentralized finance, enabling them to protect and grow their wealth outside of centralized systems.

Education Services
1-10
Founded 2022

Description

  • Serve as the primary contact for client questions during onboarding.
  • Provide Zoom-based onboarding support for new clients.
  • Maintain clear, ongoing communication with clients and address their concerns.
  • Escalate client queries to the appropriate internal team members.
  • Handle administrative tasks related to client onboarding.
  • Maintain accurate onboarding records and documentation.

Requirements

  • Native or professional-level English proficiency.
  • Proven experience in customer onboarding or customer success.
  • Familiarity with DeFi or cryptocurrency is an advantage.
  • Experience using word-processing and spreadsheet tools such as Google Workspace.
  • Knowledge of online calendars and scheduling tools such as Google Calendar.
  • Excellent phone, email, and instant messaging communication skills.
  • Strong time management skills.
  • Solid organizational skills.
  • Submit a resume in English.

Benefits

  • Competitive salary package.
  • Full-time position.
  • Unlimited paid time off.
  • Fully remote work from anywhere in the world.
  • Supportive, international team across 15+ countries.
  • Team off-sites.
  • Young and dynamic company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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