New York Workers' Compensation Customer Service Representative/ IME Scheduler

6 days, 4 hours ago
Full-time
Entry Level
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Intake new cases and review, verify, and enter referral information into the AccessDS system.
  • Work with clients to obtain missing information needed to process claims.
  • Sort, organize, and create medical document listings when required by the client or special handling rules.
  • Assign and schedule cases to physicians based on location, reviewer availability, guidelines, jurisdictional requirements, and client requirements.
  • Ensure assigned physicians have no conflict of interest with the case.
  • Monitor, process, and track cases to meet deadlines.
  • Update clients frequently on case progress and communicate about referral questions or documentation issues.
  • Ensure proper documentation is provided to clients for specified cases.
  • Complete other duties and special projects as assigned based on business needs.

Requirements

  • Associate’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Exceptional communication skills and understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet deadlines.
  • Computer literacy and typing skills are essential.
  • Must be able to perform work requiring lifting, bending, traveling, long periods of sitting, and extensive computer use.
  • Must maintain an uninterrupted internet connection and provide/support own internet service for remote work.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance for employees, spouses, and children.
  • Additional voluntary coverage including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for the remote workspace.

Interested in this position?

Apply directly on the company website

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