Disability Customer Service Representative

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Intake new cases and review, verify, and enter case information into the AccessDS system.
  • Work with clients to obtain missing information needed to process claims.
  • Sort, organize, and create medical document listings when required by client-specific handling instructions.
  • Monitor, process, and track cases to ensure deadlines are met.
  • Assign and schedule new cases to physicians based on location, availability, jurisdictional requirements, and client guidelines.
  • Ensure assigned physicians have no conflict of interest with case assignments.
  • Update clients regularly on cases in progress.
  • Communicate with clients when referral information needs clarification or additional documentation is required.
  • Ensure proper documentation is provided to clients for specified cases.

Requirements

  • Associate’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Good communication skills with a clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet deadlines.
  • Computer literacy and typing skills are essential.
  • Ability to perform duties that may involve lifting, bending, traveling, and long periods of sitting and computer work.
  • Beginning compensation depends on the candidate’s experience, education, and specific skills.
  • External and internal communication responsibilities are part of the role.

Benefits

  • Compensation range of $15.00 - $21.00 per hour USD.
  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Basic life insurance, short-term disability, and long-term disability coverage at no cost.
  • Paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for remote workspace.
  • Performance bonuses.

Interested in this position?

Apply directly on the company website

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