Loan Processor / Client Support (Australian Mortgage)

12 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Manage loan applications from enquiry through to settlement.
  • Collect and follow up on outstanding client documents and supporting information.
  • Prepare and manage loan submissions using Finsure CRM.
  • Process applications with lenders and mortgage managers, including manual lodgement where required.
  • Maintain accurate file notes, application records, and workflow tracking.
  • Liaise with clients, lenders, solicitors, and third parties via phone and email.
  • Coordinate closely with brokers to keep applications moving efficiently.
  • Monitor application milestones and proactively chase outstanding requirements.
  • Ensure documentation meets lender, aggregator, and compliance requirements.
  • Maintain high accuracy and attention to detail across all files.

Requirements

  • Minimum 2 years of experience in Australian mortgage broking support, loan processing, or mortgage administration.
  • Strong end-to-end loan processing experience, not solely general administration.
  • Previous experience using Finsure CRM.
  • Solid understanding of Australian home loan products, lending processes, and documentation requirements.
  • Experience managing multiple loan applications concurrently.
  • Familiarity with Australian mortgage compliance standards and lender requirements.
  • Comfortable working with both CRM-based and manual lender submission processes.
  • Experience supporting brokers within Australian aggregator environments is preferred.
  • Exposure to commercial lending and asset finance/car loans is preferred.
  • Experience with non-standard lenders and manual application processes is preferred.
  • Client-facing phone support experience is preferred.
  • Knowledge of lender servicing calculators and policy assessment processes is preferred.
  • Exceptional attention to detail and strong organisational skills.
  • Ability to confidently follow up clients and stakeholders for missing information.
  • Excellent written and verbal English communication skills.
  • Proactive problem-solving and file management skills.
  • Ability to work independently with minimal supervision.
  • Professional, reliable, and responsive during Australian business hours.
  • Strong customer service mindset and commitment to a positive client experience.

Benefits

  • Salary of ₱65,000 to ₱80,000 per month.
  • Full-time remote work arrangement.
  • Working hours aligned with Australian business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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