Loan Processor & Broker Assistant AU (Remote)

1 day ago
Full-time
Mid Level
Operations
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Manage residential loan applications from handover through settlement.
  • Collect, review, organize, and upload client documentation accurately and on time.
  • Prepare and submit loan applications using Apply Online (AOL).
  • Monitor application progress and follow up on outstanding lender conditions.
  • Communicate with clients, lenders, and stakeholders to resolve issues and progress applications.
  • Maintain accurate client records in Nexus Mercury and Connective.
  • Assist with SMSF loan processing and documentation as the role expands.
  • Support refinance campaigns and reactivation of dormant referral partner relationships.
  • Provide general administrative and ad hoc support to reduce the Principal Broker’s workload.

Requirements

  • Proven experience processing Australian residential mortgage loans from application through settlement.
  • Hands-on experience using Connective, Nexus Mercury, and Apply Online (AOL).
  • Strong understanding of the Australian residential mortgage lending process, policies, and lender requirements.
  • Excellent organizational skills and exceptional attention to detail.
  • Strong written and verbal English communication skills.
  • Ability to work independently in a remote environment while managing multiple loan files.
  • Proactive ability to identify issues, follow up on missing documentation, and escalate blockers.
  • Experience processing SMSF loans (preferred).
  • Previous experience working directly with an Australian mortgage broker and running refinance or client re-engagement campaigns (preferred).
  • Strong CRM and loan management system experience, with the ability to improve administrative workflows (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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