Service Desk Agent (German Speaking)

2 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other technology tools and products.
  • Document end-user issues carefully in the ITSM tool.
  • Follow established processes and knowledge documentation requirements.
  • Manage and prioritize the ticket backlog.
  • Contribute to continuous service improvement through knowledge script creation and training document updates.
  • Work closely with onsite IT technicians to resolve issues and support service delivery.

Requirements

  • Fluent German and English language skills; additional languages are an advantage.
  • Advanced knowledge of MS Office applications is a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills.
  • High attention to detail and ability to multitask.
  • Ability to work independently and effectively.
  • Willingness to follow direction and best practices.
  • Strong planning and organizing skills.
  • Team-player mindset with a supportive personality.
  • A criminal record extract not older than three months must be provided.

Benefits

  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Vouchers for birthdays, weddings, and new-born occasions.
  • Referral program through the 'Fishing for Friends' initiative.
  • Opportunities for further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Trader Support Specialist (UK)

Tradeify 1-10 Capital Markets

Tradeify.co is hiring a remote Trader Support Specialist in the UK to provide front-line support for prop traders across trading platforms, systems, and operational workflows during UK-aligned hours.

HubSpot
11 minutes ago

Content Moderator with French language

TSMG Professional Services

Terry Soot Management Group (TSMG) is hiring a French-language Content Moderator for a remote, full-time 8-week field project focused on content collection and moderation across major social media platforms.

Instagram API TikTok
11 minutes ago

Data Verification Assistant with Albanian language

TSMG Professional Services

A remote part-time Data Verification Assistant role with a field projects team, focused on validating host information for AI/ML data collection using online research and internal record keeping.

11 minutes ago

Join Our Talent Community: Support Analyst I

Panopto 51-250 Media

Panopto is hiring a remote Support Analyst I to help customers resolve technical issues, manage support tickets, and improve support resources for its video knowledge management platform.

26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers