Customer Experience Ops Intern

33 minutes ago
Internship
Entry Level
Customer and Technical Support
Cribl

Cribl

Cribl provides a unified data management platform specifically designed for IT and security data, enabling users to explore, collect, process, and access their data at scale while offering enhanced control and flexibility in managing their data workflows.

IT Services
251-1K
Founded 2018
$402M raised

Description

  • Learn and support Customer Experience Programs and Operations in a fast-paced technology environment.
  • Build foundational system administration expertise in Gainsight as Cribl’s Customer Success platform.
  • Gain hands-on experience with program and project management workflows.
  • Contribute to customer program operations and related CX initiatives.
  • Support workstreams within CX Operations with accuracy, accountability, and timeliness.
  • Own a program management workstream independently with coaching and guidance.
  • Collaborate cross-functionally to help deliver operational success.
  • Assist with communications, workshops, reporting, and tooling that support customer programs.

Requirements

  • BA or BS degree from an accredited college or university, graduating in 2026.
  • Preferred background in technology, data science, or a related field with Computer Science.
  • Strong communication skills and a customer-first mindset.
  • Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required.
  • Strong time management skills and experience juggling deadlines, group projects, or leadership roles.
  • Eagerness to learn, take feedback, and grow in a fast-paced environment.
  • Quick learner with solid problem-solving instincts and strong attention to detail.
  • Comfortable using Google Workspace and communication tools such as Zoom and Slack.
  • Must be located in the San Francisco Bay Area and able to commute to Cribl HQ once per week.
  • Ability to work well in a team, collaborate cross-functionally, and adapt to changing priorities.
  • Bonus points for curiosity, enthusiasm, process improvement ideas, and reporting/data analytics skills.

Benefits

  • Hourly rate of $32 per hour during the internship.
  • Salary upon conversion of $75k-$85k plus 15% bonus and equity.
  • Health, dental, vision, short-term disability, and life insurance.
  • Paid holidays and paid time off.
  • Fertility treatment benefit.
  • 401(k) plan.
  • Discretionary company-wide bonus eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

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