Customer Service Representative – Parent Liaison (Remote)

10 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Cranial Technologies

Cranial Technologies

Cranial Technologies, founded in 1986, is the world's premier provider of plagiocephaly treatment bands, offering FDA-cleared DOC Bands for infants. With over 300,000 babies treated, their custom-made bands provide safe and comfortable cranial orthotic...

Health Care Providers & Services
251-1K
Founded 1986

Description

  • Provide outstanding phone-based customer service to families.
  • Educate prospective families about evaluation appointments, treatment, and insurance processes.
  • Accurately enter patient registration information and schedule initial appointments.
  • Identify scheduling conflicts or trends for clinic calendars.
  • Coordinate information among referring physicians, insurance companies, and treatment clinics.
  • Review cost shares, copayments, and financial responsibilities with families.
  • Manage variable call volume across multiple queues, averaging 40–70 calls per day.

Requirements

  • 1–2 years of customer service or related experience.
  • 1–2 years of experience using computer software.
  • Exceptional communication, phone etiquette, and interpersonal skills.
  • Ability to work effectively with people from diverse backgrounds.
  • Proactive approach and ability to learn new information quickly.
  • Professional written and verbal communication with families, providers, and coworkers.
  • Strong problem-solving, prioritization, and workload-management abilities.
  • Must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • $18.50–$19.00 per hour, depending on relevant experience.
  • Medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • Flexible spending plans.
  • 18 days of paid time off annually plus 7 company-paid holidays.
  • Life insurance and short- and long-term disability insurance.
  • Remote position.

Interested in this position?

Apply directly on the company website

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