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Senior Customer Experience Program Manager (1-year fixed term)

3 weeks, 1 day ago
United Kingdom
Contract
Senior
Program Manager
Project and Program Management
Apply Now
Coveo

Coveo

Coveo uses AI to personalize millions of digital experiences for every single one of your customers, dealers, partners and employees.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 23

Description

  • Execute and scale customer engagement programs across the post-sale journey through webinars, office hours, digital touchpoints, and other one-to-many initiatives.
  • Support and evolve the Coveo Connect community experience through self-service resources, customer engagement programs, and peer-to-peer interactions.
  • Partner cross-functionally with Technical Programs Managers, Customer Lifecycle Managers, Customer Experience Operations, Marketing, Product, and Support to deliver aligned customer experiences.
  • Coordinate communications, timelines, workflows, dependencies, and operational readiness across customer engagement initiatives.
  • Support Voice of Customer initiatives through feedback collection, insights synthesis, reporting, and follow-up coordination.
  • Monitor program performance metrics and contribute to continuous improvement through process, reporting, tooling, and workflow optimization.

Requirements

  • 5+ years of experience in Customer Experience, Customer Success Programs, Program Management, Customer Marketing, or related customer-facing roles in a SaaS environment.
  • Experience executing cross-functional customer engagement programs in a B2B environment.
  • Strong project and program management skills with the ability to manage multiple initiatives simultaneously.
  • Experience working with customer engagement platforms, CRM systems, survey tools, and reporting dashboards.
  • Experience supporting customer communities, self-service experiences, and scaled engagement programs preferred.
  • Familiarity with digital customer success, customer lifecycle management, and software adoption strategies preferred.
  • Experience supporting Voice of Customer initiatives and translating customer feedback into actionable insights preferred.
  • Proven ability to collaborate effectively with cross-functional and customer-facing technical teams preferred.

Benefits

  • Accommodation support for candidates who require adjustments during the recruitment process.
  • Inclusive hiring commitment regardless of age, gender, disability, gaps in CV, or national/ethnic background.
  • AI-assisted hiring process with a human-written job description.

Interested in this position?

Apply directly on the company website

Apply Now

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