Senior Director, Enterprise Enablement - 11709

59 minutes ago
Full-time
Executive
Operations
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Drive the customer education strategy, modernization of the learning experience, and roadmap.
  • Own and scale the Coupa University experience, including certification tracks, digital-first nurture pathways, and self-paced practitioner enablement.
  • Partner with the Learning Product organization to scale training and certification offerings and advance the free-to-fee customer education strategy.
  • Track and report on the relationship between certification, training consumption, renewal rates, partner success, and customer satisfaction.
  • Lead the post-sales enablement team to provide value messaging, playbooks, and technical readiness across the customer lifecycle.
  • Build and lead partner enablement experiences using certification paths, joint learning frameworks, and AI-enabled approaches.
  • Set goals, coach, and develop team members while driving use of shared content rather than parallel content creation.
  • Embed with Customer Success, Consulting, Support, and Partner planning rhythms to identify enablement demand.
  • Own release readiness and ensure customer- and partner-facing teams are prepared for product launches.
  • Partner with Data and Analytics to connect enablement activity to NRR, ARR, support deflection, and renewal outcomes.

Requirements

  • 12+ years of experience operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS.
  • 5+ years directly managing people managers.
  • Experience leading or working closely with Customer Success, Consulting, Support, and/or Partner organizations.
  • Track record of commercializing training or certification portfolios, including packaging, pricing, and positioning.
  • Demonstrated success managing managers and building team capability.
  • Comfort defining and tracking metrics tied to renewal and retention outcomes.
  • Executive presence to align CCO, Customer Success, Consulting, Support, and Partner leadership.
  • Strong knowledge of learning operations, LMS/LXP tools, and education operating systems.
  • Bachelor's degree required; MBA or advanced degree preferred.

Interested in this position?

Apply directly on the company website

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