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Associate Customer Adoption Manager - 10711

1 month ago
Colombia
Full-time
Entry Level
Customer Success Manager
Project and Program Management
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006
View All Jobs 8

Description

  • Develop and document standard processes within your areas of expertise and champion their adoption across customers.
  • Manage the CAM engagement with assigned customers using strong project and engagement management practices.
  • Develop solutions to customers' business problems and align platform configuration to meet those needs.
  • Take ownership of customers’ continued success by ensuring accurate adoption and usage of the Coupa platform.
  • Engage customers in strategic business-need discussions rather than feature/function conversations.
  • Continuously drive customers toward their strategic goals and measurable outcomes.
  • Demonstrate and discuss the full Coupa platform and how it can be configured to meet a customer’s business requirements.

Requirements

  • Proven experience in Procurement, Procure-to-Pay, Source-to-Contract, Sourcing and Category Management, or Accounts Payable.
  • Experience with Software as a Service (SaaS) is required.
  • Background in customer/client management and engagement.
  • Strong communication skills, including professional writing, verbal communication, and experience presenting to customers.
  • Strong organizational skills, analytical thinking, and problem-solving abilities.
  • Ability to work with global customers and operate in a remote work environment.

Benefits

  • Remote work opportunity.
  • Pioneering technology environment, including work with Coupa AI and a leading spend management platform.
  • Collaborative culture driven by transparency and teamwork.
  • Work with a company that offers global, measurable impact on clients and the business.
  • Welcoming and inclusive work environment with equal employment opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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