B2B - Customer Support Specialist

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
CookUnity

CookUnity

CookUnity is a prepared meal delivery service by award-winning chefs, offering flexible meal plans nationwide. With hundreds of gourmet options, customers can choose meals based on their preferences and dietary needs, enjoying restaurant-quality dishes...

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$1M raised

Description

  • Manage inbound support tickets from B2B clients and Smart Fridge users via Zendesk or other support platforms.
  • Respond to questions about Smart Fridge access, meal purchases, scanning issues, wallet balances, payment questions, bulk orders, and delivery inquiries.
  • Provide operational support to corporate clients, including office managers and program administrators.
  • Handle bulk meal order changes, scheduling questions, and delivery coordination.
  • Support Smart Fridge end-users with login, QR scanning, transaction, wallet top-up, account, and reward issues.
  • Investigate delivery issues, food quality concerns, system errors, and fridge-related incidents.
  • Document incidents clearly in support systems and follow escalation procedures.
  • Escalate issues to logistics, operations, product, or tech teams when needed and follow up through resolution.
  • Track recurring ticket themes and surface customer insights to improve service reliability and user experience.
  • Contribute to support documentation, macros, knowledge base content, and internal playbooks.

Requirements

  • 2–4 years of experience in customer support, operations support, or service delivery roles.
  • Experience using ticketing platforms such as Zendesk and Salesforce.
  • Strong written and verbal communication skills.
  • Comfort interacting with both end-users and business clients.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Comfort working in a fast-paced operational environment.
  • Experience supporting B2B services or workplace programs is preferred.
  • Experience in food service, logistics, or hospitality operations is preferred.
  • Familiarity with mobile apps or connected hardware products is preferred.

Benefits

  • Paid in USD.
  • Remote work.
  • 15 days of vacation from the start date.
  • 16 fully paid Argentinean holidays.
  • Monthly healthcare stipend to use with your preferred provider.
  • 4-week paid sabbatical after 5 years with CookUnity.
  • Paid family leave.
  • Compassionate leave of 3–5 days when needed.
  • Access to a flexible benefits platform with learning opportunities, wellness memberships, delivery apps, and other perks.
  • Personalized English coaching.

Interested in this position?

Apply directly on the company website

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