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Managing Director of Client Services

3 months, 2 weeks ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
Contact Government Services

Contact Government Services

Contact Government Services specializes in optimizing human, technical, and financial resources to enhance government operations by providing customized, sustainable solutions through a collaborative approach with technologists, consultants, and projec...

Professional Services
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Description

  • Lead enterprise client delivery and oversee Project Management, Operations, and Cyber teams.
  • Manage client relationships through clear ownership, accountability, and consistent client engagement.
  • Partner with Associate Directors and Sales to strengthen relationships and drive account growth.
  • Collaborate with Advisory Services on client strategies, workflows, technology, and engagement models.
  • Establish and enforce client governance, including Quarterly Business Reviews, reporting, and client playbooks.
  • Oversee execution of processing, production, breach response, and eDiscovery workflows across the project lifecycle.
  • Develop and mentor Associate Directors to improve delegation, leadership capability, and accountability.
  • Drive operational standards, quality control, timeliness, scalability, and defensibility across engagements.
  • Support solution design and RFP responses, including pricing, scoping, team structure, and architecture.
  • Own financial performance, including revenue, margin, forecasting, portfolio health, utilization, and resource planning.

Requirements

  • Bachelor’s degree in information technology, business, operations management, project management, or a related field.
  • 10+ years of experience in eDiscovery or legal technology.
  • Deep expertise in the Electronic Discovery Reference Model and the litigation lifecycle.
  • 5+ years of leadership experience managing client services or operations teams.
  • Experience directing cross-functional delivery organizations.
  • Strong experience with Relativity; Relativity Certified Administrator certification is preferred.
  • Ability to translate client needs into scalable, high-quality operational solutions.
  • Proven ability to manage multiple concurrent projects within budget and timeline constraints.
  • Experience using structured methodologies such as RACI and Gantt frameworks.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong organizational, prioritization, delegation, collaboration, and accountability skills.
  • Experience troubleshooting applications and coordinating with support teams.
  • Proactive problem-solving mindset in time-sensitive, high-pressure environments.

Benefits

  • $170,000 - $210,000 annual salary.
  • Health, dental, and vision insurance.
  • Life insurance.
  • 401(k) plan.
  • Flexible Spending Account for health, dependent care, and commuter expenses.
  • Paid time off.
  • Observance of state and federal holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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