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Customer Success Manager - French Speaker (Remote)

2 hours, 7 minutes ago
Europe, Middle East, Africa
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
E-commerce Machine Learning
Apply Now
Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services
View All Jobs 27

Description

  • Support customers through onboarding and ensure they go live successfully with the product.
  • Build strong relationships with enterprise customers and represent the company as a primary point of contact.
  • Assess customer needs across different stakeholders and help resolve competing priorities and misalignments.
  • Shape internal and external messaging around what customers need to succeed.
  • Coordinate with engineering to prioritize important customer work and minimize low-value requests.
  • Field, troubleshoot, and resolve customer support requests.
  • Create and update customer documentation and training materials.
  • Identify and improve the integration process to make it more robust and customer-friendly.

Requirements

  • At least 3 years of professional experience working directly with customers in customer success, technical account management, or solutions consulting.
  • Strong communication and interpersonal skills.
  • Experience working with APIs.
  • Ability to quickly understand organizational roles and influence stakeholders with clear narratives.
  • Ability to convince and motivate others toward the right course of action.
  • Enjoys interacting with customers and solving new problems daily.
  • Ability and desire to learn quickly, think outside the box, and develop solutions.
  • Role can be located anywhere across EMEA and covers French customers.

Benefits

  • Competitive compensation package including stock options.
  • Fully remote work with the flexibility to choose where you live.
  • Work-from-home stipend to set up your home office.
  • Apple laptop provided for new employees.
  • Annual training and development budget for every employee.
  • Parental leave for qualified employees.
  • Opportunity to work with smart teammates and make a meaningful impact.

Interested in this position?

Apply directly on the company website

Apply Now

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