Manager, Solution Consulting

2 hours, 53 minutes ago
Full-time
Senior
Customer and Technical Support
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982

Description

  • Lead and manage the Partner Solutions Expert team of entry-level to experienced professionals.
  • Set day-to-day operational objectives for the team.
  • Supervise support and professional-level colleagues and ensure policies and procedures are followed.
  • Mentor and coach team members to build a collaborative, high-performing team.
  • Deliver advanced technical guidance, best practices, enablement, and training to partners during onboarding, implementation, and ongoing optimization.
  • Ensure the Partner Success team has the knowledge and tools needed to support partners effectively.
  • Provide technical coverage for strategic accounts and support partner success managers during critical engagements, technical reviews, and escalations.
  • Collaborate with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 5+ years of relevant experience.
  • 2+ years of managerial experience.
  • Strong understanding of IT service management, business automation, and cybersecurity concepts.
  • Experience with API integrations, database management, and cloud platforms.
  • Exceptional leadership and customer service skills.
  • Willingness to work in a team environment.
  • Strong organizational skills to provide team direction.
  • Professional presence suitable for meetings, in-person interactions, and email communication.
  • Excellent presentation and communication skills.

Benefits

  • Onsite, hybrid, or remote work depending on location.
  • Opportunity to work for a global software company with a large partner ecosystem.
  • Inclusive, diverse workplace culture with equal opportunity employment protections.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Marketing Adoption Manager

Comparably 51-250 Internet Software & Services

Contentstack is hiring a Senior Customer Marketing Adoption Manager to lead customer adoption, retention, expansion, and advocacy programs across its digital experience platform and newly unified customer community.

Email Marketing
23 minutes ago

Client Success Manager, Array+

Array 51-250 Capital Markets

Array is seeking a remote-first Array+ Client Success Manager to own client relationships and drive revenue growth for its fintech platform serving digital brands, financial institutions, and fintechs.

23 minutes ago

Customer Success Manager

Dropbox 1K-5K Internet Software & Services

Dropbox is seeking a Customer Success Manager to lead post-sale deployment, adoption, and product education for key customers while driving retention, growth, and value realization across the customer journey.

CRM Generative AI
23 minutes ago

Principal Solutions Architect - DACH

Nebius 51-250 Internet Software & Services

Nebius is hiring a Principal Solutions Architect in Germany to lead technical presales and solution delivery for strategic AI/ML customers, from discovery through production adoption of large-scale cloud workloads.

Ansible AWS Azure GCP Kubeflow Kubernetes Machine Learning MLOps Python PyTorch TensorFlow Terraform
38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers