Professional Service Manager

1 week, 5 days ago
Full-time
Junior
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Meet with clients daily to deliver professional services.
  • Complete offline tasks assigned by clients.
  • Set up Connecteam features based on each client’s workflows.
  • Integrate Connecteam with other platforms.
  • Migrate data from existing tools into Connecteam.
  • Build and maintain strong customer relationships.
  • Understand customer needs and provide tailored solutions.
  • Manage multiple tasks in a fast-paced, high-pressure environment.
  • Collaborate with the CS and R&D teams to ensure a seamless customer experience.

Requirements

  • 1 year of experience in a SaaS company is required.
  • Native-level English proficiency is required.
  • Strong technical aptitude and curiosity to learn new things.
  • Strong team player with excellent communication and collaboration skills.
  • Ability to thrive in a high-pressure environment.
  • Experience in a client-facing professional services or customer success role is a plus.
  • Experience working with SaaS tools, integrations, or data migration is preferred.
  • Availability to work Monday–Friday, 9:00am–6:00pm.

Benefits

  • Competitive salary of $50,000–$60,000 per year.
  • Medical coverage.
  • Insurance plan.
  • 401(k) retirement plan.
  • Paid time off for vacation and sick days.
  • Training and development as part of a long-term investment in employees.
  • Weekly happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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