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Technical Program Manager - Service Delivery (Remote: USA)

1 month, 3 weeks ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Cybersecurity
Apply Now
Cologix

Cologix

Cologix, Inc. provides network neutral interconnection and colocation services, integrating hyperscale edge capacity with robust interconnection to empower digital transformation for carrier, media, financial services, and enterprise customers.

Diversified Telecommunication Services
251-1K
Founded 2010
$500M raised
View All Jobs 12

Description

  • Act as the primary point of contact for customers during specific deployments and maintain clear communication and alignment with expectations.
  • Collaborate with internal teams, third-party vendors, and customers to deliver services on schedule and within budget.
  • Lead end-to-end project management for service delivery, including planning, execution, fit-out, and close-out phases.
  • Assess customer changes for cost and schedule impact and obtain approvals as required.
  • Record, track, approve, and progress customer changes through the delivery process.
  • Proactively identify project risks and issues and implement mitigation strategies.
  • Provide regular status updates and performance reports to customers and internal stakeholders.
  • Build and maintain strong customer relationships and support future engagement opportunities.
  • Understand customer contractual obligations and manage delivery to minimize contractual risk.

Requirements

  • Bachelor’s degree in business, Engineering, or a related field, or equivalent experience.
  • 5+ years of experience in technical project management, construction, or service delivery.
  • Experience in the data center, telecom, IT services, or infrastructure sectors preferred.
  • Demonstrated experience managing cross-functional teams and third-party vendors.
  • Strong understanding of data center services, infrastructure, and delivery processes.
  • Exceptional customer communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
  • Experience with project management tools such as MS Project or similar preferred.
  • PMP or other project management certification preferred.
  • Proficiency with Microsoft Excel, Word, PowerPoint, Project, and Visio.
  • Ability to read and interpret construction drawings and electrical one-line diagrams is an added benefit.
  • Experience interpreting customer contracts is an added benefit.
  • Must be authorized to work for any employer in the U.S.; sponsorship for employment visas is not available.
  • Travel up to 10%-20%.

Benefits

  • $95,000 - $105,000 annual salary.
  • Annual bonus eligibility.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • Flexible spending account and health savings account.
  • Non-accrued PTO and company-paid holidays.
  • Short- and long-term disability coverage.
  • 401(k) retirement plan with employer match.
  • Mental wellness benefits.
  • Tuition reimbursement.
  • Paid parental leave.
  • Employee discount marketplace and employee recognition platform.

Interested in this position?

Apply directly on the company website

Apply Now

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