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Technical Support Engineer(Oracle)

1 month ago
Anywhere, United Kingdom, United Arab Emirates, Malaysia, Singapore, Taiwan, Vietnam, Hong Kong
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Java Linux Oracle Prometheus
Apply Now
CoinMarketCap

CoinMarketCap

CoinMarketCap is the leading source for crypto market data, providing accurate and unbiased information for users to make informed decisions in the cryptocurrency space.

IT Services
11-50
Founded 2013
View All Jobs 2

Description

  • Provide post-launch technical support for Oracle projects, including day-to-day troubleshooting and incident resolution.
  • Respond to technical inquiries from users and stakeholders and propose practical solutions.
  • Coordinate with the development team to investigate and resolve complex technical issues.
  • Deliver user training and support to help customers adopt and use Oracle solutions effectively.
  • Create and maintain operational documentation and knowledge base articles for support processes.
  • Optimize support processes to improve response times and overall customer satisfaction.
  • Monitor system performance and perform log analysis to detect and diagnose issues.
  • Assist with version upgrades, patches, and data migrations to ensure smooth transitions.

Requirements

  • Bachelor's degree or above.
  • 2+ years of technical support or operations experience.
  • Familiarity with Java applications and databases.
  • Proficient with Linux commands and capable of independent log analysis.
  • Experience with performance monitoring tools (example: Prometheus).
  • Basic operations knowledge and experience supporting production systems.
  • Experience supporting cloud services (AWS/Azure) is a plus.
  • Responsible, strong customer-service orientation, and ability to work under pressure.

Interested in this position?

Apply directly on the company website

Apply Now

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