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Operations Associate

1 day, 13 hours ago
Philippines
Freelance
Mid Level
Operations Specialist
Operations
Bitcoin Blockchain CRM Ethereum
Apply Now
CoinGecko

CoinGecko

CoinGecko is a leading cryptocurrency ranking website offering a detailed evaluation of digital currencies based on various metrics.

IT Services
51-200
Founded 2014
View All Jobs

Description

  • Provide accurate, timely, personalized customer support across channels in line with SLAs and SOPs.
  • Execute daily operational workflows and identify process gaps, inefficiencies, and practical improvements.
  • Identify, escalate, and communicate updates on operational and customer issues.
  • Assess token listing applications against established company criteria and guidelines.
  • Collaborate with internal teams to resolve customer matters and improve operational handovers.
  • Track, document, and report performance metrics, operational issues, and user feedback.
  • Maintain relationships with customers, project teams, exchanges, and partners, including supporting CoinGecko communities on Telegram and Discord.
  • Monitor crypto and Web3 trends and adapt or raise operational updates as needed.

Requirements

  • At least 3 years of experience in crypto, finance, accounting, consulting, or customer support; crypto, fintech, or startup experience preferred.
  • Foundational knowledge of operations functions including customer support, curation, due diligence, trend analysis, relationship management, and presentation.
  • Foundational knowledge of Bitcoin, Ethereum, DeFi, and NFTs, with experience using dApps, exchanges, and other Web3 products.
  • General understanding of Web3, DeFi, and CoinGecko products and services.
  • Proficiency with CRM and automation tools such as Zendesk and research tools including blockchain explorers, DEX data aggregators, and web analytics is a plus.
  • Customer-first approach with empathy, accuracy, and a commitment to user experience.
  • Ability to work independently, manage time effectively, and deliver high-quality work with minimal supervision.
  • Strong analytical, problem-solving, project-management, and attention-to-detail skills.
  • Fluent written and spoken English, with experience collaborating toward shared team goals.
  • Sound judgment and discretion when handling sensitive and private data.

Benefits

  • Transparent monthly salary range of PHP 64,364–PHP 70,800.
  • Junior L1 salary range of PHP 54,121–PHP 59,863, depending on evaluation.
  • Equal-opportunity employment for qualified candidates.

Interested in this position?

Apply directly on the company website

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