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Senior Associate, Central Rating

8 hours, 14 minutes ago
United States
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
Apply Now
Cogstate

Cogstate

Cogstate is a leading cognitive science company focused on optimizing the measurement of cognition to guide better decision making. They commercialize rapid, reliable, sensitive, and simple computerized cognitive tests for clinical trials, academic res...

Internet Software & Services
51-250
Founded 1999
View All Jobs 3

Description

  • Support day-to-day Central Rating activities across assigned studies and help improve related workflows.
  • Assist with tracking and documenting clinician performance data and metrics.
  • Maintain accurate and current clinician training, certification, and recalibration documentation.
  • Coordinate clinician training and recalibration schedules and track progress with Central Rating Management.
  • Work with Science and Learning stakeholders to develop and implement automated clinician training curricula.
  • Provide technical support to clinicians for platform, device, calendar, onboarding, and system access issues.
  • Deliver clinician status reports and proactively communicate project updates, deliverables, and risks to study teams and stakeholders.
  • Triage inbound Central Rating questions and issues, document escalations and resolutions, and route complex issues to leadership as needed.
  • Maintain clinician documentation, including contracts, CVs, certificates, payment-related records, and audit-ready files.
  • Mentor junior team members and support Central Rating process improvement initiatives with minimal oversight.

Requirements

  • Bachelor’s degree.
  • 3–5+ years of experience in clinical trials, central rating, or regulated research operations.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Understanding of SOP-driven clinical operations and documentation.
  • Experience supporting audits or reporting metrics.
  • Strong organization, communication, attention to detail, and follow-through.
  • Understanding of traditional neuropsychological or psychological assessment tools.
  • Understanding of clinical trials, regulatory, and legal processes.
  • Experience working cross-functionally.
  • Excellent written and verbal communication skills, including conflict resolution and de-escalation.
  • Prior experience in central rating is desirable.

Benefits

  • Remote-first work model with the ability to work from anywhere Cogstate is registered in the United States, Australia, or the United Kingdom.
  • 20 days of vacation leave, 10 days of personal leave, and 10 paid public holidays.
  • 401(k) matching up to 3% of yearly salary.
  • Competitive base salary plus additional earning opportunities based on the position.
  • Comprehensive health, dental, and vision coverage, including free vision insurance for full-time employees.
  • 100% employer-sponsored short-term and long-term disability and life insurance.
  • Pre-tax healthcare and dependent care flexible spending accounts.
  • Learning and development support, including mentorships and assistance with certifications.

Interested in this position?

Apply directly on the company website

Apply Now

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