Ombudsman Analyst

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
CloudWalk

CloudWalk

CloudWalk focuses on developing an advanced payment network that empowers entrepreneurs by providing a comprehensive service for creating, deploying, and managing applications for POS terminals and smartphones, utilizing cutting-edge technology such as...

Diversified Financial Services
51-250
Founded 2013
$334M raised

Description

  • Receive, handle, monitor, and respond to customer demands.
  • Communicate with customers through telephone and email Ombudsman channels.
  • Draft responses for BACEN-RDR, consumidor.gov, and municipal and state PROCON cases.
  • Track and manage administrative demands in coordination with legal partners.
  • Provide guidance on customer-related situations to the Customer Support Engineering team.
  • Collaborate with Legal and CSE teams to improve the customer journey.
  • Align with other teams on strategies and suggest product and process improvements.

Requirements

  • Excellent written and oral communication skills.
  • Excellent Portuguese communication skills.
  • Intermediate English proficiency.
  • High attention to detail.
  • Strong organizational skills.
  • Good analytical skills.
  • Fast learning ability and flexibility with changing priorities in a fast-paced environment.
  • Previous experience in consumer law and conflict mediation is a plus.
  • Interest in learning and applying the latest technology to daily work is essential.
  • Knowledge and experience with GenAI tools such as ChatGPT is a plus.
  • Experience improving and automating customer service channels using AI is a plus.
  • Experience supporting the implementation of new channels such as consumidor.gov is a plus.

Interested in this position?

Apply directly on the company website

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