RemoteLeaf Logo
Log in Sign up

Technical Customer Success Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
CDN CRM
Apply Now
Cloudinary

Cloudinary

Cloudinary is a top SaaS provider for image and video management, optimizing media delivery to enhance user experiences.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 8

Description

  • Manage a portfolio of enterprise customers throughout the post-sales journey.
  • Serve as the primary technical point of contact and build trusted relationships with customer stakeholders.
  • Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
  • Deliver business reviews, adoption planning, and technical guidance sessions.
  • Monitor customer health, product usage, and adoption metrics to identify risks and opportunities.
  • Develop and execute customer success plans to increase adoption and support renewals.
  • Identify growth opportunities and partner with Account Managers on expansion discussions.
  • Escalate customer issues and coordinate with internal teams to resolve them.
  • Capture customer feedback and share insights with Product and Engineering teams.
  • Maintain accurate account information, success plans, and activities in CRM and Customer Success systems.

Requirements

  • 3+ years of experience in Customer Success or Technical Customer Success in a SaaS environment.
  • Experience managing enterprise customer relationships and supporting successful renewals.
  • Technical aptitude with SaaS platforms, APIs, web technologies, or cloud-based applications.
  • Experience working with technical stakeholders such as developers, architects, or engineering teams.
  • Experience conducting renewal negotiations from the technical side with a Sales Representative.
  • Strong customer communication and relationship management skills.
  • Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
  • Highly organized with the ability to manage multiple customer accounts simultaneously.
  • Self-motivated, collaborative, and focused on delivering an excellent customer experience.
  • Willingness to travel up to 20% as required.
  • Experience with Digital Asset Management (DAM), media platforms, image or video technologies (preferred).
  • Familiarity with CDN, cloud, or developer-focused technologies (preferred).
  • Experience working with enterprise SaaS customers (preferred).

Benefits

  • 100% sponsored medical, dental, and vision plans for employees and family.
  • HSA company contribution.
  • Matching 401(k) program.
  • Robust vacation and wellness policy.
  • Annual development stipend.
  • Catered lunches or a food stipend.
  • Access to strong technology and top-talent peers.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Airship

Senior Technical Account Manager

Airship 251-1K Internet Software & Services

Airship is hiring a senior Technical Account Manager to advise strategic enterprise clients, lead complex integrations and escalations, and maximize adoption of its cross-channel customer experience platform.

United States Full-time Senior Technical Account Manager
$100k-$125k
Android Digital Marketing Email Marketing iOS Java Linux macOS Python Swift
1 day, 8 hours ago
Axon

Sr Software Technical Account Manager

Axon 1K-5K Professional Services

Axon is hiring a Technical Account Manager to support enterprise customers with healthcare account ownership, technology adoption, field deployments, training, troubleshooting, and cross-functional escalation management.

United States Full-time Mid Level Technical Account Manager
DNS
2 days, 8 hours ago
Willow

Digital Coordinator (BIM Coordinator / Customer Engineer Coordinator)

Willow 51-250 Construction & Engineering

Willow is seeking a Customer Engineering individual contributor to coordinate cross-functional Digital Twin deployments for complex buildings, ensuring accurate delivery while supporting strategic customer accounts and product growth.

Philippines Full-time Mid Level Implementation Engineer Technical Account Manager
SQL
2 days, 9 hours ago
Outreach

Principal Technical Account Manager

Outreach 1K-5K Internet Software & Services

Outreach is seeking a Principal Technical Account Manager to lead strategic enterprise customer engagements and shape scalable customer-success, operational, and platform strategies across its Technical Account Management organization.

United States Full-time Lead Technical Account Manager
$120k-$140k
Microsoft Dynamics 365 REST API Salesforce TCP/IP Twilio
5 days, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers