Data Services Reports & Insights Analyst

2 weeks, 6 days ago
Full-time
Mid Level
Data Science and Analytics
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Build, analyze, and optimize reports within Cloudbeds’ PMS reporting suite.
  • Troubleshoot reporting discrepancies and perform root-cause analysis.
  • Help customers interpret metrics including ADR, RevPAR, occupancy, revenue, and channel performance.
  • Coach and guide hoteliers through reporting questions via calls and email.
  • Translate technical reporting concepts into clear, practical explanations.
  • Collaborate with Product, Onboarding, Support, and Customer Success teams to improve data access and reporting.
  • Handle sensitive historical, financial, and guest records with accuracy.
  • Support cloud-based workflows and remote customer coaching sessions.

Requirements

  • Experience working with hotel property management systems, channel managers, or similar hospitality technology.
  • Experience in customer onboarding, implementation, or Tier 2/3 technical support.
  • Advanced Excel and Google Sheets proficiency, including VLOOKUPs, pivot tables, advanced formulas, and data cleaning.
  • Understanding of data management, data mapping, parsing, and error analysis principles.
  • Experience with BI or reporting tools, including dashboards, filters, and custom reports.
  • Strong written and verbal English communication skills.
  • Exceptional attention to detail when handling sensitive operational, financial, and guest data.
  • Ability to adapt to shifting priorities and solve reporting discrepancies.
  • Reliable high-speed internet and comfort with cloud-based remote workflows.
  • Professional Spanish or Portuguese proficiency and advanced financial reporting experience are preferred.

Benefits

  • Fully remote, remote-first work environment.
  • Paid time off in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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