Customer Support Coach

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Assist hotel customers with daily use of Cloudbeds software.
  • Resolve customer inquiries through phone, email, live chat, and other support channels.
  • Troubleshoot issues and make outbound calls for escalated cases.
  • Build customer relationships through empathetic, responsive service that supports loyalty and retention.
  • Gather customer feedback and requirements for future software releases.
  • Create training materials and update support resources.
  • Complete training and stay current on system updates.
  • Collaborate with a global customer support team to deliver consistent customer experiences.

Requirements

  • At least 1 year of hands-on front-of-house hospitality operations experience at a hotel or resort, such as Front Desk, Night Auditor, Guest Services, Revenue Manager, or Assistant Manager.
  • Customer service experience is preferred.
  • Native or fluent English and Thai language skills.
  • Excellent communication skills and a positive attitude.
  • Strong problem-solving skills and emotional intelligence.
  • Strong learning agility.
  • A compatible graduation course or more than 2 years of proven experience in the field.
  • Computer and systems proficiency.
  • Reliable internet/Wi-Fi connection.

Benefits

  • Fully remote, remote-first work environment.
  • Paid time off in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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