Advanced Support Payments

2 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Serve as the advanced point of contact for chargebacks, payouts, disputes, and reconciliation issues.
  • Proactively support hoteliers through payments onboarding and enablement.
  • Investigate and resolve complex payment issues, including cases with incomplete information.
  • Share payment-related customer insights with Product and Engineering teams.
  • Educate customers on payment best practices to reduce disputes and chargebacks.
  • Track and report case outcomes and payment-related trends.

Requirements

  • Experience in hospitality operations, ideally with career growth in the field.
  • A few years of experience in payments or fintech.
  • Comfort working with numbers and reporting.
  • Strong problem-solving skills for complex, technical payment issues.
  • Excellent written and verbal communication skills.
  • Knowledge of PCI compliance and chargeback rules preferred.
  • Spanish or Portuguese fluency preferred.
  • Must be authorized to work in the position’s location without visa sponsorship.

Benefits

  • Annual compensation of $70,000–$89,000 USD for US-based candidates.
  • Remote-first, remote-always work environment.
  • Paid time off in accordance with local labor requirements.
  • Monthly Wellness Fridays.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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