Senior Engagement Manager

2 hours, 46 minutes ago
Full-time
Lead
Project and Program Management
Clariti

Clariti

Clariti provides cloud-based government permitting and licensing software that streamlines operations, cuts processing times by 75%, and ensures remarkable results in digital transformation and regulatory compliance.

Internet Software & Services
51-250
Founded 1985
$1M raised

Description

  • Collaborate with Clariti, system integrators, and customers to define needs, success criteria, and desired outcomes.
  • Plan and manage project governance, schedules, milestones, budgets, resources, and delivery goals.
  • Lead Clariti Professional Services teams, including Business Analysts, Implementation Consultants, and Solution Architects.
  • Implement quality controls and identify, mitigate, and escalate delivery risks and issues.
  • Provide senior management with regular project performance and progress updates.
  • Hold internal and external teams accountable while managing customer expectations.
  • Contribute to practice development, delivery methodologies, and knowledge-sharing materials.
  • Adapt communication and leadership approaches to different team dynamics, cultures, and stakeholders.

Requirements

  • 8+ years leading and delivering enterprise-level IT engagements in SaaS professional services.
  • 8+ years of consulting or industry experience building trusted relationships with senior business and technology leaders, including C-level executives.
  • Experience leading large transformation projects and managing multiple multi-phase, multi-year engagements valued above $1 million.
  • Extensive experience with project management and Agile methodologies, resource management, and system integrator relationships.
  • Demonstrated professional services leadership, team motivation, budget management, and deadline ownership.
  • Expertise handling objections and serving as an escalation point for clients, partners, and team members.
  • Strong written, verbal, and presentation skills in technical and business settings.
  • Strategic thinking, process improvement, decision-making with limited guidance, emotional intelligence, and ability to manage ambiguity.
  • PMP certification currently held or obtained within 12 months of joining.
  • Ability to travel within the United States and Canada up to approximately 50% of the time; successful candidates must complete background checks.

Benefits

  • Base salary range of $125,000–$175,000 CAD.
  • Competitive compensation and benefits supporting employees and their families.
  • Remote work environment with occasional company or departmental travel, typically 1–2 times per year.
  • Inclusive workplace committed to ownership, growth, continuous learning, and diverse perspectives.
  • Accommodation support available throughout the hiring process.

Interested in this position?

Apply directly on the company website

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