Systems Engineer I

1 hour, 52 minutes ago
Full-time
Senior
DevOps and Infrastructure
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Provide Tier 2 support for the Cloud Citrix Virtual Apps and Desktops platform and serve as a 24/7 escalation point.
  • Work rotating IST nights / USA day business hours with other staff.
  • Own end-to-end configuration of Citrix components across the user, access, control, and resource layers.
  • Identify and implement service packs, hotfixes, and other technologies to improve security, reliability, stability, and performance.
  • Maintain the Gold Virtual Apps server image and ensure consistency across server tiers.
  • Own and maintain Citrix-related Group Policy Objects and Citrix Cloud NetScaler.
  • Engineer and deploy application implementations and upgrades on the CVAD platform.
  • Design and implement process improvements for the CVAD service.
  • Create SOPs and knowledge base documentation for support teams and users.
  • Open, manage, and escalate vendor support tickets through resolution as needed.

Requirements

  • 5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.
  • Bachelor’s degree in computer science or information systems, or 5+ years of relevant Citrix experience in a medium to large organization.
  • Experience in IT service delivery using the ITIL framework.
  • Knowledge of server and networking principles in an enterprise environment.
  • Demonstrated ability to work effectively as part of a team and build strong working relationships.
  • Strong capability in managing customer expectations.
  • Experience conceptualizing, documenting, and presenting creative service solutions.
  • Hands-on experience with the Citrix platform, preferably current version 2507 LTSR.
  • Experience with troubleshooting, Citrix site configuration, core component upgrades, certificate renewals, and Citrix-related Group Policy Objects.
  • Experience with profile management solutions such as Fslogix and Roaming profiles.
  • PowerShell experience with Citrix and AD cmdlets for task automation.
  • General understanding of DHCP, DNS, and firewalls in an enterprise environment.
  • Knowledge or experience with cloud providers such as OCI, AVD, and GCP (desirable).

Benefits

  • Global team environment with emphasis on collaboration, curiosity, and innovation.
  • Inclusive workplace that supports authentic self-expression.
  • Commitment to diversity, equity, and inclusion.
  • Reasonable accommodations available for candidates and employees with disabilities.
  • Equal opportunity employment consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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