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Remote Senior Systems Administrator

1 month ago
South Africa
Full-time
Senior
Systems Administrator
DevOps and Infrastructure
Active Directory AWS Azure Cybersecurity DHCP DNS TCP/IP Windows Server
Apply Now
CG Tech Services

CG Tech Services

CG Tech Services specializes in providing comprehensive IT support and services, including network management, cybersecurity, and outsourced IT solutions, tailored to enhance the operational efficiency of businesses in the Greater Seattle area.

IT Services
1-10
Founded 2004
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Description

  • Provide Level 2 and Level 3 technical support for escalated client issues across server, networking, virtualization, and cloud environments.
  • Diagnose, troubleshoot, and resolve complex technical problems and document solutions for future reference.
  • Participate in and execute technical projects such as system upgrades, migrations, and deployments, ensuring completion on schedule and within scope.
  • Use the ticketing system to communicate with clients, manage schedule and workload, and compile detailed notes and documentation.
  • Answer client phone calls and provide timely external-facing technical assistance.
  • Contribute to and maintain internal documentation and knowledge bases to support team development and faster issue resolution.
  • Identify and implement process improvements and workflow changes to increase efficiency and client satisfaction.
  • Operate as part of the team responsible for ongoing maintenance, operation, and security of client systems.
  • Implement and maintain support tools and automation required to meet SLAs and participate in a shared 24x7 weekly on-call schedule.

Requirements

  • Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work.
  • Strong proficiency with Windows Server environments (Active Directory, DNS, DHCP) and experience with virtualization technologies (VMware, Hyper-V) is expected.
  • Solid understanding of networking concepts including TCP/IP, routing, switching, and firewalls, and familiarity with cloud platforms (Azure, AWS) and modern IT service management tools.
  • Relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+ are highly desirable.
  • Excellent spoken and written English communication skills with the ability to relay advanced technical information to technical audiences and provide exemplary customer service.
  • Service-oriented, collaborative approach with strong attention to detail, ability to plan work to meet deadlines, accept direction, and take the lead when needed.
  • Ability to work full-time (40–50 hours per week) primarily during Seattle business hours (Mon–Fri, ~8 AM–6 PM PST) with occasional after-hours work for emergencies, projects, and maintenance.
  • Must provide a personal Windows 11 computer and permit employer-installed security/management software; maintain consistent power and reliable internet.
  • Have a quality headset for VoIP and internet access of at least 30 Mbps download and 30 Mbps upload; dual monitors/screens are highly recommended.

Benefits

  • Remote role allowing work from a home location while collaborating during Seattle business hours.
  • Company invests in employee education and professional development.
  • Opportunity for upward earning potential and career advancement within a smaller, growing company.
  • Work environment described as fast-paced and no-drama, where individual contributions directly impact company direction and growth.
  • Progressive and inclusive company culture with LGBTQIA+ team members and clients; explicit equal employment opportunity policy.

Interested in this position?

Apply directly on the company website

Apply Now

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