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Senior Medical Equipment Technician (CBCT, Dental X-Ray)

3 months, 3 weeks ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Apply Now
Cesna Recruitment Group

Cesna Recruitment Group

Cesna Recruitment Group is a global leading talent recruitment services company, specializing in senior and middle manager level searches across various industries. With a presence in Asia Pacific, China, Europe, and America, Cesna has helped over 4,00...

Professional Services
51-250
Founded 1999
View All Jobs 19

Description

  • Provide expert-level remote and on-site technical support for complex and high-risk medical and dental equipment issues.
  • Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff.
  • Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites.
  • Diagnose complex system failures and recommend corrective actions and long-term solutions.
  • Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs.
  • Supervise, mentor, and provide technical guidance to Medical Equipment Technician I and II team members.
  • Support onboarding and training of new engineers through field shadowing and skills development.
  • Review service documentation for accuracy, completeness, and compliance with company standards.
  • Communicate with customers, vendors, and internal stakeholders to resolve issues and manage expectations.
  • Monitor service metrics, collaborate on equipment performance feedback, and contribute to process improvement initiatives.

Requirements

  • Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred.
  • 4+ years of hands-on experience servicing dental CBCT X-Ray equipment with advanced troubleshooting expertise.
  • Prior experience mentoring, leading, or supervising technical staff.
  • Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment.
  • Proven ability to communicate complex technical information clearly to customers and internal teams.
  • Excellent customer service, interpersonal, and conflict-resolution skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems.
  • Valid driver’s license and ability to travel regularly.
  • Ability to work independently, prioritize tasks, and manage multiple complex service cases.
  • Ability to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds.

Benefits

  • Medical insurance.
  • Dental and vision insurance, 100% company sponsored.
  • Basic Life Insurance and AD&D, 100% company sponsored.
  • Short Term and Long Term Disability Insurance, 100% company sponsored.
  • 401(k) plan with a company match up to 3%.
  • PTO of 15 days in the first year, increasing to 20 days in the second year.
  • 10 paid holidays per year.

Interested in this position?

Apply directly on the company website

Apply Now

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