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Team Lead, Market Operations

14 hours, 37 minutes ago
United States
Full-time
Lead
Technical Lead
Software Development
Apply Now
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012
View All Jobs 240

Description

  • Participate in developing strategic plans, goals, and objectives aligned with Market Operations and company priorities.
  • Work with senior management to define documentation accuracy goals and objectives.
  • Manage and audit the accuracy and completeness of customer paperwork within the hub, directing corrective action as needed.
  • Define and implement paperwork best practices to maintain compliance with regulatory standards.
  • Evaluate team effectiveness and hub success in paperwork accuracy and customer satisfaction.
  • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership.
  • Assess process gaps and solve operational issues using cross-functional support.
  • Assist customers by phone, email, and text to gather information needed for paperwork, titling, and registration.
  • Partner with Regulatory Compliance to maintain compliance best practices and identify training needs.
  • Work with local regulatory agencies and partners to generate, receive, and submit required paperwork.

Requirements

  • Bachelor’s degree or 5+ years of experience in document processing, including medical billing, paralegal work, or similar experience.
  • Ability to lead a team while maintaining a culture of accountability and growth.
  • Ability to coach performance for both direct reports and peers.
  • Ability to obtain and maintain a Notary license in the local jurisdiction within the first 90 days.
  • Ability to organize, manage, and reconcile multiple sources of information accurately.
  • Ability to diagnose, prioritize, and solve problems of varying complexity while maintaining focus on team engagement and customer relations.
  • Strong professional communication skills with customers, external partners, managers, direct reports, and coworkers.
  • Ability to handle multiple tasks and priorities effectively.
  • Ability to work independently with minimal supervision and meet deadlines.
  • Computer literacy and accurate data entry skills.
  • Ability to work variable schedules, including weekends.
  • Must be at least 18 years old and have a valid driver’s license.
  • Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.
  • Not eligible for visa sponsorship.
  • Hiring is contingent on passing a complete background check.

Benefits

  • Full-time hourly position.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Student loan payments, vehicle discounts, pet benefits, and other perks.
  • Wellness program supporting physical and mental health.
  • Opportunities to expand skills and share knowledge across the organization.
  • Promotion-from-within culture with rapid career development.
  • Work at one of the fastest-growing companies in the country.

Interested in this position?

Apply directly on the company website

Apply Now

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