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Customer Service Delivery Advocate

1 month ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012
View All Jobs 242

Description

  • Deliver vehicles directly to customers’ homes using company car haulers.
  • Load and unload vehicles onto the hauler and inspect vehicles to ensure they are safe to drive.
  • Complete customer paperwork and enter detailed notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with company policy.
  • Interact with customers in a professional, enthusiastic, and self-motivated manner.
  • Participate in local community-facing work as part of the customer experience role.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be available to work 7 days a week with rotating weekdays and weekends.
  • Ability to work scheduled shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Must be at least 21 years of age and possess a valid driver’s license.
  • Must be able to read, write, speak, and understand English.
  • Must be able to pass a drug test and obtain a DOT Medical Card.
  • Must be able to satisfy state-specific DMV/title and registration system requirements.
  • Must obtain a Notary within the first 90 days of employment, with Carvana sponsoring the process.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other required state specialty license within the first two weeks.
  • California employees must obtain a Vehicle Verifier license within the first 90 days.
  • Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks.
  • Ability to perform physically demanding work in indoor and outdoor conditions, including exposure to extreme weather.
  • Ability to stand and walk for 8+ hours and perform movements such as reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Frequent driving requires excellent visual acuity and manual dexterity.

Benefits

  • Competitive starting pay of $24/hour, with pay range up to $26/hour based on performance.
  • Performance-based pay increases, including a $0.50 increase every 90 days for eligible team members.
  • 401(k) with Carvana match.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Wellness program covering mental, physical, and financial health, plus pet care savings.
  • Tuition reimbursement for employees pursuing a bachelor’s degree and student loan repayment for employees who already have a bachelor’s degree.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Opportunity for overtime during busy seasons and other location-specific performance incentive programs.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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