Customer Service Delivery Advocate

3 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safety.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with company policy.
  • Represent the company in customer interactions and community-facing activities.
  • Work assigned shifts across weekdays and weekends as needed.
  • Support vehicle detailing and other physically demanding operational tasks.
  • Comply with licensing, registration, and documentation requirements related to the role.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.
  • Must be able to read, write, speak, and understand English.
  • Must be available to work 7 days a week with rotating days off.
  • Must be able to perform physically demanding work in indoor and outdoor conditions, including extreme weather.
  • Must be able to stand and walk for 8+ hours and lift, push, pull, or carry up to 50 lbs.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a Notary license within the first 90 days of employment (company sponsored).
  • Must meet state-specific licensing or access requirements for DMV/title and registration systems; additional state licenses may be required depending on location.

Benefits

  • Competitive hourly pay of $20-$22, with starting pay at $20/hr and performance-based increases.
  • Opportunity to earn overtime during busy seasons and through location-specific incentive programs.
  • 401(k) with Carvana match.
  • 100% company-paid healthcare premiums, plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health.
  • Generous paid time off, starting at 13 days in the first year and increasing to 20 days thereafter.
  • Tuition reimbursement and student loan repayment support.
  • Annual equity grants through Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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