Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift

2 months, 4 weeks ago
Full-time
Junior
Customer and Technical Support
CareHarmony

CareHarmony

CareHarmony is a healthcare company that specializes in providing turnkey Chronic Care Management solutions for enterprise healthcare organizations. They offer patient engagement, health risk assessment, post-discharge support, and custom financial das...

Health Care Providers & Services
51-250
Founded 2015
$30M raised

Description

  • Accept transfers from the Patient Enrollment team and conduct preliminary health assessments for newly enrolled patients.
  • Resolve patient questions and maintain open dialogue to understand care needs.
  • Identify and coordinate community resources that would benefit patient care.
  • Provide patient education and health literacy support for chronic condition management.
  • Assist with medication management, including identifying concerns, supporting adherence, and coordinating refills.
  • Coordinate timely delivery of services such as Home Health, DME, Home Infusion, and other critical needs.
  • Work primarily by phone in a fast-paced environment while adapting quickly to changing patient needs.
  • Take thorough real-time notes and document telephone conversations accurately.

Requirements

  • Active Compact/Multi-State LPN or LVN license.
  • At least 3 years of direct patient-facing work experience.
  • Technical aptitude with Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Active high-speed Wi-Fi and a home office or HIPAA-compliant workspace.
  • Ability to sit for long periods and work sedentary phone-based shifts.
  • Ability to speak clearly, listen attentively, and take detailed notes in real time.
  • Epic experience is preferred.
  • Bilingual ability is preferred.
  • Additional single-state licensures are preferred.

Benefits

  • Fully remote work-from-home position.
  • Full-time weekday schedule with no weekends.
  • Rotational on-call duty only once per year on average.
  • Health benefits including medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid holidays.
  • Paid time off (PTO) and sick time off (STO).
  • Company laptop provided.
  • Opportunity to pick up overtime for additional earnings.
  • Career growth opportunities within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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