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Registered Nurse, Clinical Delivery

4 weeks, 2 days ago
United States
Part-time
Mid Level
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Care Access

Care Access

Care Access is a decentralized research organization (DRO) that accelerates the future of medicine by breaking down traditional barriers in clinical research and expanding the impact of research to previously unreachable patient populations.

Diversified Consumer Services
251-1K
View All Jobs 7

Description

  • Review flagged abnormal, urgent, and critical lab results from the pre-screening program and prepare them for patient communication.
  • Contact patients to explain lab results in a clear, compassionate, and legally appropriate manner within RN scope of practice.
  • Provide patient education on lab result significance and next steps in care, including study-specific information when needed.
  • Assess the urgency and clinical implications of results and prioritize communications based on medical significance.
  • Document patient communications, concerns, results, and follow-up actions accurately in progress notes and required records.
  • Escalate questions outside RN scope to on-call providers and ensure completion of result delivery and documentation.
  • Handle lab-related escalations from Member Services, including clarifications, discrepancies, and additional test requests.
  • Work with the Clinical Conduct Team and Medical Director guidance to investigate duplicate or concerning lab findings.
  • Train and educate the Member Services team to improve patient interactions and service quality.
  • Manage multiple lab results and patient communications efficiently within a structured on-call coverage system.

Requirements

  • Active RN licensure in good standing with compact licensure required.
  • Additional state licenses may be required, and willingness to obtain and maintain them is required.
  • BSN or equivalent degree preferred.
  • At least 3 years of experience as a working nurse, in clinical research, medical communications, or a related field.
  • Proficiency with Salesforce or other EMR systems for documenting patient interactions.
  • Strong analytical ability and attention to detail.
  • Strong communication skills and a patient-centered approach.
  • Ability to work independently while collaborating with a larger clinical team.
  • Experience managing multiple patients and prioritizing urgent cases efficiently.
  • Remote work from within the United States is required, with 100% of work performed in a remote office environment.

Benefits

  • Expected pay range of $34.00-$48.00 USD per hour for full-time team members.
  • Remote work within the United States.
  • Part-time position.
  • Less than 10% travel required, with occasional planned travel as needed.
  • Structured on-call coordination to provide coverage when team members are on leave.
  • Inclusive, equal-opportunity workplace with accommodations available during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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