Technical Support Engineer L1

11 hours, 46 minutes ago
Full-time
Entry Level
Customer and Technical Support
CallTek

CallTek

CallTek provides Technology as a Service (TaaS) solutions, offering support services that empower technology operators and service providers to enhance their operations with comprehensive infrastructure, procurement, and lifecycle support tailored to v...

Internet Software & Services
51-250
Founded 2004

Description

  • Troubleshoot, diagnose, and resolve customer issues accurately and in a timely manner.
  • Work with different systems, software, and hardware to identify and fix problems.
  • Follow standard procedures to escalate unresolved issues to the appropriate internal departments.
  • Provide excellent customer service while handling support cases.
  • Collaborate in a team-oriented environment to support issue resolution.

Requirements

  • Bachelor's degree in Computer Engineering or another IT-related course is preferred.
  • Positive attitude and willingness to learn.
  • Strong communication and interpersonal skills.
  • Ability to work in a team-oriented environment.
  • Prior experience in a similar role is a plus but not required.
  • Strong organizational skills and attention to detail.
  • Basic computer proficiency.
  • Passion for delivering excellent customer service.
  • All levels of experience are encouraged to apply.
  • Willingness to work on-site and on a shifting schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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